In the Room
How to evaluate a coach in the first conversation
The first conversation with a prospective coach is itself a small coaching session. It is the cleanest signal available of what the relationship would actually feel like at scale. Treat it as a working session, not a sales call.
Six questions to ask — and what good answers sound like
1. "What seats have you actually held?"
Good answer: specific roles, organizations (where appropriate, anonymized where it must be), timeframes, what the coach was accountable for, and what they learned. The answer sounds like a resume read aloud, not a brand statement.
Weak answer: "I have twenty-five years of leadership experience" with no specifics, or immediate redirection to certifications and methodology.
2. "Walk me through a recent engagement that resembles my situation."
Good answer: a specific (anonymized) case — the leader's altitude, the presenting challenge, what the coach did, what worked, what did not, and what the outcome was. The coach is comfortable describing the parts that did not work.
Weak answer: a general statement about "helping leaders develop executive communication" with no specifics, or a refusal to discuss prior engagements at all on confidentiality grounds (real confidentiality does not prevent anonymized discussion of approach and outcome).
3. "What would the first 30 days of our engagement look like?"
Good answer: a specific structure — intake conversation, possible stakeholder interviews or assessments, a working hypothesis about the focus areas, the cadence of early sessions, and a checkpoint at 30 days to recalibrate.
Weak answer: "we will figure that out together as we go." Working it out together is fine; not having a default starting structure is not.
4. "How do you handle a situation where I disagree with you?"
Good answer: the coach engages with the question directly — they describe how they handle disagreement, give an example, and make clear that disagreement is part of the work.
Weak answer: the coach pivots to reassurance about how collaborative the relationship will be. Reassurance is not the same as actually answering the question.
5. "How is confidentiality structured when an organization is sponsoring the engagement?"
Good answer: a clear, almost rehearsed answer about what gets reported (themes and progress), what does not (contents of conversations), how often, and in what format. The coach offers to put it in writing.
Weak answer: hedging, vagueness, or signs the coach has not thought this through. This is the single most common contracting failure in organization-sponsored engagements.
6. "What kinds of leaders do you not work well with?"
Good answer: the coach is willing to name profiles or situations where they would refer the leader to someone else — deep technical specialization outside the coach's experience, mental-health needs that fall outside the coaching scope, altitudes the coach has not operated at.
Weak answer: "I can work with anyone." This is either dishonest or a sign that the coach has not done enough engagements to have learned the limits of their own practice.
What you are also evaluating, separately from the answers
Underneath the content of the answers, you are evaluating the coach's composure, pace, and quality of attention. Strong executive coaches are slow to interrupt, comfortable with silence, willing to be direct without being abrasive, and notably present — they are tracking you, not their own next sentence. If the coach feels rushed, distracted, or performative in the first call, the engagement will not improve from there.