Engagement Example 3
How did a newly promoted VP of Product stop drowning in operations?
Challenge
A recently promoted VP of Product at an enterprise software company was drowning in operational detail. Despite working 70-hour weeks, they were falling behind on strategic commitments, missing signals from peers, and receiving consistent feedback from their CEO that they were still operating like a Director.
The VP was six months into the role and at risk of being labeled a failed promotion. This pattern is common in the Director-to-VP transition.
Approach
The altitude call revealed the VP was spending 80 percent of their time on work their directors should have owned. We spent the first four sessions redesigning their operating model: what to delegate, what to own, and how to create accountability systems that did not require their direct involvement.
The second phase focused on strategic contribution: how to prepare for ELT meetings, how to frame product investments at enterprise level, and how to build relationships with peers whose support they needed for cross-functional initiatives.
Result
Within three months, the VP reduced their working hours to 50 per week while increasing their strategic output. Their CEO cited a visible shift from operational management to strategic leadership in their first annual review. The VP was named one of the top three performers on the leadership team at year-end.