Design Features Two and Three
What reinforcement cadence should follow the session?
Two things belong in the design: rehearsal inside the session, and a rhythm after it.
On rehearsal, the CEC facilitation materials are blunt about getting to role play quickly and about refusing the hypothetical version of it. The instruction is not to let the participant say what they would say, but to have the real conversation, in short rounds, with a debrief every couple of minutes asking what worked and what they will change. A program where senior leaders discuss case studies is a seminar. A program where they rehearse the conversation they are dreading, badly, in front of peers, and then do it again, is training.
On rhythm, the same curriculum describes its modules as classes inside a twelve month academy where each monthly meeting runs three items: progress against last month's goals, new content, then goal setting and peer coaching for the month ahead. Every module closes with a written thirty day commitment naming one focus and how it will be tracked. The framing the materials give facilitators is worth repeating to any vendor: do not write fancy reports that will sit on a shelf, because the deliverable is commitment and accountability, not documentation.
Measurement is the fourth feature. The CEC approach is a monthly loop in which the leader asks roughly five supporters, in a live conversation rather than by email, how often they observed the target behavior on a one to five scale. The stated bar for success is three consecutive months averaging four to five. Whatever instrument a vendor uses, that shape is the standard: named observers, a repeated question, and a number that moves or does not.